Help centre

Plain answers, no jargon.

How TenderAfrica works, what the labels mean, and where to go when something is unclear. Procurement terms are explained in the glossary.

Guides

Discover tenders

How search, filters and ranking work, how to read freshness and provenance, and how to save a search with alerts.

Open Discover →

Run your pipeline

Add a tender to My bids, set owners and tasks, record a no-bid decision, and capture outcomes when the result is known.

Open My bids →

Register on portals

What each portal needs, how long registration takes, and how the outbound hand-off keeps you safe when you leave TenderAfrica.

Open the portal registry →

Company evidence

Upload company documents once, keep expiry dates visible, and reuse classified evidence across every bid.

Open Documents vault →

Frequently asked questions

Does TenderAfrica submit bids for me?

No. TenderAfrica prepares, guides and records. Every submission is performed by you (or, for assisted bids, by you with our expert present) on the portal itself, with your explicit approval logged. We never store portal passwords.

Can the platform guarantee I will be eligible or win?

No. All intelligence — readiness scores, risk ranges, AI findings — is advisory decision support, is labelled as such, and never guarantees eligibility, shortlisting or award. Always check the tender documents and the procuring entity's rules.

Why does a tender show “Value: not published by source”?

Many sources (including NeST listings) do not publish a budget value. We never invent or estimate one silently. The field is named as missing so you can verify on the original notice.

What do the freshness labels mean?

Freshness measures when the record was last confirmed from its source. Fresh means verified within about 24 hours; stale means more than 72 hours — in that case verify against the original notice before relying on dates.

What is a no-bid decision?

A recorded, respected decision not to pursue a tender, with a reason (margin, capacity, eligibility, risk, timing and so on). No-bid is a first-class outcome that keeps your pipeline honest and improves future recommendations.

Do you take commission on contract awards?

Never. Revenue comes from subscriptions and fixed-fee professional services quoted before work starts. There is no commission, contingency or success fee on awards.

Are my documents and bids private?

Yes. Client documents, bids and audit trails are scoped to your organization with role-based access. Third-party tender documents are stored privately for your use and are not publicly republished.

How do I change my alerts?

Go to Settings → Alerts. Each channel (in-app, email, SMS, WhatsApp) can be switched on independently, with per-category toggles, quiet hours and digest frequency.

I think a tender record is wrong. What should I do?

Use the original notice link on the tender page to verify the source, then report it through support with the tender reference. Errors are corrected with an audit trail and the provenance model records what changed.

Which currencies and dates does the platform use?

Every amount shows its ISO currency code (for example TZS or USD). Dates and deadlines display in East Africa Time (UTC+3) with a relative countdown.

Policies

Advisory only: no screen or message on TenderAfrica guarantees eligibility, shortlisting or award.

Contact us

Mon–Fri · EAT

Contact support

When you report an issue, include the tender reference or bid ID if you have one, the page URL and what you expected to see. Do not send portal passwords or full identity documents by email.