Terms of service

1. Who we are and what these terms cover

These terms govern your use of TenderAfrica.org (the “Service”), including the tender listing, pipeline, documents, readiness, risk, portal guidance and expert-service features. “TenderAfrica”, “we”, “us” and “our” refer to the operator of the Service. “You” and “your” refer to the organization that holds the account and the individual users acting for it. If you accept these terms on behalf of an organization, you confirm that you have authority to bind it.

By creating an account or using the Service you agree to these terms, our privacy policy and any plan-specific terms presented at purchase.

2. Accounts, workspaces and roles

The Service is multi-tenant. Each account belongs to an organization workspace. Client documents, bids, assessments and audit trails are scoped to that workspace and are visible according to your assigned role. You are responsible for the accuracy of your organization details, for the users you invite and for keeping credentials secure.

You must not share account credentials, attempt to access another organization's data, or use the Service in a way that breaches applicable law or the terms of any third-party portal or source.

3. Advisory intelligence — no guarantees

Tender listings, rankings, readiness scores, risk findings, estimates and guidance are advisory decision support. They are not legal, tax, financial or procurement advice, and they are not a guarantee of eligibility, shortlisting, award or profitability. AI-assisted findings are labelled and, where client-facing and material, must be reviewed by a human expert before they are presented as expert-verified. Always check the original tender documents and the procuring entity's instructions.

We do not create or alter tender records to favour any outcome. Source data may be incomplete, delayed or changed by the source. Where a value or date is not published, the Service says so rather than inventing it.

4. Client sovereignty and approvals

The Service never submits a bid, signs a document or communicates with a procuring entity on your behalf without your explicit, recorded approval. Every external action is logged with the acting user, time and scope. In version 1, portal submissions are performed by you (or by you with an expert present) using your own credentials. We never request, store or transmit portal passwords.

5. Your content and third-party tender documents

You retain ownership of the company documents and information you upload. You grant us a limited licence to host, process and display that content solely to provide the Service, including classification, extraction and readiness assessment. You are responsible for having the right to upload each document and for the accuracy of the information in it.

Tender documents remain the property of the procuring entity. They are stored privately for your organization's use, are not publicly republished, and may be subject to source terms of use. Where a source requires link-out rather than storage, the Service links to the original.

6. Plans, fees and expert services

Subscription plans, limits and prices are shown in the product and may be updated with notice. Paid features are activated when payment is confirmed; limits are shown before they are reached. Unpaid or expired plans never cause deletion of your data during a reasonable grace period.

Expert services are fixed-fee, quoted and accepted before work begins. We take no commission, contingency or success fee on contract awards. Assisted work is subject to an eligibility gate covering company verification, readiness, tender documents, engagement letter and conflict screen, and every external submission requires a logged client approval.

7. Acceptable use

• Do not use the Service to misrepresent eligibility, forge documents or engage in collusion, fraud or corruption.
• Do not attempt to scrape, overload, reverse engineer or bypass access controls on the Service or on third-party portals.
• Do not use the Service to automate logins, submissions or payments on third-party portals; this is out of scope by design.
• Do not upload malware, unlawful content or personal data you are not entitled to process.

8. Availability, changes and suspension

We work to keep the Service available and source data fresh, but we cannot guarantee uninterrupted availability or that every source will always respond. We may change, suspend or discontinue features; material changes to paid features will be communicated. We may suspend accounts that breach these terms, present a security risk or fail to pay, and will explain the reason where lawful.

9. Liability

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or for decisions made in reliance on advisory output. Nothing in these terms limits liability that cannot be limited by law. Our aggregate liability for claims relating to the Service is limited to the fees you paid in the twelve months before the claim, except where the law requires otherwise.

10. Termination and data export

You may stop using the Service at any time and request an export of your organization's records. On termination, we retain data for the periods required by law and our retention schedule, then delete or anonymise it as described in the privacy policy.

11. Governing law and contact

These terms are governed by the laws of the United Republic of Tanzania, and disputes are subject to the jurisdiction of its courts, without prejudice to mandatory consumer protections. Questions about these terms: hello@tenderafrica.org.

Related: Privacy policy · Glossary · Help centre.